How and where can I file abuse complaints?
If you need to report a domain, web-site or email address involved in illegal/abusing activities, here are some tips you may follow to make this process easier.
Your actions will depend on the type of the issue you would like to report. Here is the brief information regarding the most common issues:
Spam If you receive spam emails, you should report the issue to email service provider which is used for sending emails. You may find their contact details using originating IP Whois (the originating IP can be found in email headers).
If you are not sure how to read email headers you may contact us by sending an email to email@example.com,addressing to Domains - Legal and Abuse department, and we will gladly assist you with this.
NOTE: Unfortunately, we are not able to investigate Spam complaints if unsolicited emails are sent using third party email services. This is because we have no access to the servers these emails originate from and there is no way for us to check the server logs to confirm the fact of abuse. Domain names (email addresses) can be easily spoofed, so in similar cases we are able to take action regarding the domain only in case it is blacklisted by trusted organizations (like SpamHaus or SURBL) or in case a report is received from a legal authority.
Tip: When reporting spam please provide the full text of the email including its headers.
Phishing is the act of attempting to acquire sensitive information (usernames, passwords, or credit card details) using fake web-sites that look almost identical to the legitimate ones. If you detect such a web-site you may report it for further actions to be taken.
Reporting phishing will require to send an email to firstname.lastname@example.org, and addressing Domains - Legal and Abuse department. We would highly appreciate it if you attach a screen-shot of the abusive web-site and specify the target of phishing attack.
Copyright infringement If you detect a web-site that infringes your exclusive rights to some content, you will need to send an email to email@example.com, and addressing to our Domains - Legal and Abuse department.
Fraud schemes If you believe you are the victim of an internet crime, or if you are aware of an attempted crime, you can file a complaint through Internet Crime Complaint Center at https://complaint.ic3.gov. You may contact either your lawyer(s) or the local authorities in order get the issue resolved. We will assist them any way we can.
Child pornography We take reports of child pornography very seriously. Please send an email to firstname.lastname@example.org, and addressing to our Domains - Legal and Abuse department for further consideration.
Malware Such issues should be investigated by a company that provides web-hosting services for an abusing site. In case the site in question is hosted with us, send an email to email@example.com, and addressing to our Domains - Legal and Abuse department so that we can investigate the issue.
Trademark infringement In case a domain registered with Signdomains contains a trademarked word or word combination you have the rights to, please send an email to firstname.lastname@example.org, and addressing to our Domains - Legal and Abuse department for further instructions. You might also get in touch with the domain holder directly using Whois details assigned to the domain.
Invalid Whois details If you consider contact information of any particular domain (registered with Signdomains) to be invalid, please send an email to email@example.com, and addressing to our Domains - Legal and Abuse department If your contact details are assigned to to the domain you do not own or control, please attach the documents that confirm your identity to the ticket. This might be a color photo quality of your passport, driver's license, or any other government-issued identification, and a utility bill with your name and address.
Please mind that issues reviewed by Legal and Abuse department can be resolved only after receiving a complaint electronically as most cases need more detailed investigation than Live Chat operators can conduct. If you have sent an email to Legal and Abuse department and would like to provide more details or have further questions, please continue the conversation via the Email. Our general complaint response time is 2 hours.
NOTE: Ticket response time may not indicate the time frame the issue will be resolved within. Depending on the particular case and the type of the issue it may take different amount of time for our investigation to be carried out. Your patience and understanding are highly appreciated.
You may also submit an email to firstname.lastname@example.org directly.